Customer Service Support
For questions about your recent shopping experience, survey codes, or validation issues, reach out to Stop & Shop’s customer care team.
- Phone Support: 1-800-767-7772 (available Monday–Friday, standard business hours)
- Email Support: customer_care@stopandshop.com
- Mailing Address:
Stop & Shop Customer Care
P.O. Box 440
Quincy, MA 02169, USA
Store-Level Assistance
If your concern is related to a specific store—such as redeeming a coupon, product availability, or a service complaint—you can:
- Visit the store’s Customer Service Desk with your receipt and survey code.
- Call the store directly using the phone number listed at the bottom of your receipt.
Technical Issues with the Survey
If you experience problems accessing the survey page, entering your code, or submitting responses:
- Ensure your internet connection is stable.
- Try a different browser (Chrome, Firefox, Edge, or Safari).
- Disable pop-up blockers temporarily.
- If the issue continues, contact customer care with your store number, date, time, and receipt details.
Feedback and Suggestions
Stop & Shop values your input beyond the survey. If you’d like to share suggestions, comments, or compliments about your shopping experience:
- Submit feedback directly through the official Stop & Shop website.
- Use the “Contact Us” form under the support section online.
- Speak directly with a store manager during your next visit.
Important Notes
- Please keep your receipt with the validation code safe until after you’ve redeemed your reward.
- Survey codes are valid only for a limited time—refer to your receipt for details.
- Rewards cannot be reissued if your receipt is lost or validation code is misplaced.
Why Contact Us?
We believe open communication leads to better service. By contacting TalkToStopAndShop, you help us:
- Resolve any issues quickly and effectively.
- Improve the survey experience for all customers.
- Ensure rewards are redeemed smoothly.
- Maintain transparency and trust with every shopper.