TalkToStopAndShop is Stop & Shop’s online customer feedback program. Using the survey code on your receipt, you answer a few questions about store cleanliness, product availability, pricing, and staff service. When you finish, you’ll receive a validation code or entry into the current promo listed on your receipt.
Who Can Participate
- Recent shoppers with a valid Stop & Shop receipt
- Age 18+ where applicable
- One survey per receipt code
- Survey must be completed within the timeframe printed on the receipt
What You Need Before You Start
- A recent Stop & Shop receipt with the survey invitation
- Survey code, date, and time of visit
- A few minutes and a stable internet connection
- Pen to write the validation code on your receipt after completion
How to Take the Stop & Shop Survey (Step-by-Step)
- Open your browser and go to the TalkToStopAndShop survey website printed on your receipt.
- Choose your preferred language, then enter the survey code, date, and time exactly as shown.
- Confirm the store location and begin the questionnaire.
- Rate your experience: departments visited, product quality, freshness, pricing, staff friendliness, checkout speed, and overall satisfaction.
- Add written comments—specific examples help the store act on your feedback.
- Submit your responses.
- If a reward is offered, you’ll see a validation code on the final screen. Write it on your receipt and bring it to the store on your next visit before it expires.
- If the current offer is a sweepstakes, fill in your contact details to enter.
Survey Topics You’ll See
- Overall satisfaction with your visit
- Availability of advertised items and store brands
- Produce, meat, bakery, and deli quality
- Shelf organization, price tags, and in-stock levels
- Staff courtesy and knowledge at service counters
- Checkout wait time and self-checkout experience
- Store cleanliness, lighting, and aisle layout
- Likelihood to recommend and plans to return
Rewards and Validation
- The reward type varies by promotion and receipt. Typical outcomes include a coupon, discount offer, free item with purchase, or sweepstakes entry.
- Read the fine print on your receipt for minimum purchase, exclusions, and expiration.
- For coupons, the cashier will verify your original receipt with the handwritten validation code.
Rules & Regulations (Quick View)
- Limit one redemption per receipt and person, per promotional period
- Validation codes and coupons are non-transferable and not for resale
- No cash value; void where prohibited
- Purchases of restricted items may not qualify for discounts
- Misuse or alteration of codes may void the offer
Tips to Maximize Your Survey Benefit
- Complete the TalkToStopAndShop survey within 48–72 hours of shopping so details are fresh and codes don’t expire.
- Keep your receipt until after you redeem the reward.
- Be specific in comments: name the aisle, time, or department to help the store act faster.
- If you shop weekly, plan visits around coupon validity to stack savings with weekly ads and loyalty pricing.
Troubleshooting & Error Fixes
- Code not accepted: Double-check zeros vs. O’s and the exact date/time format on the receipt.
- Page won’t load: Switch browsers, clear cache, or try an incognito window.
- Session timed out: Keep the tab active and avoid refreshing during the survey.
- Didn’t see the reward page: Your browser might have blocked the final screen—disable pop-up blockers and retake using the same receipt if the promotion allows.
Privacy Note
Your responses are aggregated to improve store operations. Personal details for sweepstakes are used for eligibility and winner notification according to the survey’s posted privacy terms.
Contact & Support
- For questions about a specific store, contact that location’s customer service desk.
- For issues with a validation code or survey access, reference your store number, date, time, and receipt survey code when contacting support.
Short FAQ
How long does the survey take?
Typically 5–8 minutes, depending on how detailed your comments are.
Do I need to make a purchase to participate?
You need a recent receipt with an invitation code for the standard TalkToStopAndShop survey. Alternative entry methods may exist for sweepstakes—see official rules on the survey site.
Can I use the reward with other offers?
Sometimes. Check the coupon text for stacking rules and excluded items.
Why didn’t I get a coupon?
Rewards vary by promotion. Some periods offer sweepstakes entries instead of instant coupons.
Can I take multiple surveys?
You can take additional surveys with new receipts, subject to promotional limits.